ANALISIS IMPLEMENTASI TOTAL QUALITY MANAGEMENT PADA ORGANISASI PENGELOLA ZAKAT DI DAERAH ISTIMEWA YOGYAKARTA DAN JAWA TENGAH

• Main Authors: , APRITA NUR RAHMADANY, , Eko Suwardi, Dr., M.Sc., CMA.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2014
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/127294/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=67543
• Institution: Universitas Gadjah Mada

The objectives of this study are to explore implementation level of Total Quality Management, quality criteria that are mostly used, management area that are needed to improve, and the influences of those implementation toward financial performance on Zakah Organization that located in Daerah Istimewa Yogyakarta and Jawa Tengah. This study includes 30 organizations as subject. Each leader of the organizations fills questionnaire based on criteria from book �Zakah Criteria for Performance Excellent� to asses implementation level of Total Quality Management on research subject. Whereas the assessment of financial performance using 4 indicators: (1) the adequacy of financial resourches, (2) fund management efficiency, (3) the growth of major fund revenues, and (4) the growth of major expenses. The datas obtained from this study are analyzed using descriptive and non-parametric statistics. The results note that implementation level of Total Quality Management generally on Zakah Organization that located in Daerah Istimewa Yogyakarta and Jawa Tengah are not good enough. Percentage of organizations include in �great� category of implementation level is 13,33%. Whereas the rest are 36,67% categorized as �enough�, 30% as �not good enough�, and there are still 20% categorized as �bad�. The order of quality criteria from the best implementation level are: (1) leadership, (2) strategic planning, (3) measurement, analyzis, and knowledge management, (4) process management, (5) workforce focus, (6) customer focus, (7) activity result. Further, the study shows that implementation of Total Quality Management influences fund management efficiency, the growth of major fund revenues, and the growth of major expenses. However, those implementation doesn�t influence the adequacy of financial resourches.