MANAJEMEN KOMPLAIN
Background: The latest technology and information development, brought an implication toward the way people delivered complaints to the public service. Complaints are an inevitable unsatisfied statement that happen in a public service, inculding the health service in a hospital, that would bring a s...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/129151/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=69529 |
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| Institution: | Universitas Gadjah Mada |
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