EVALUASI KINERJA BADAN LINGKUNGAN HIDUP DAERAH ISTIMEWA YOGYAKARTA DENGAN PENDEKATAN EMPAT PERSPEKTIF DALAM BALANCED SCORECARD
This study evaluate the performance of BLH DIY using four perspectives in the balanced scorecard. Using the financial reports, performance reports, and primary data obtained from BLH DIY employees and people assisted by BLH DIY with questionnaires and interviews, the results showed that the performa...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/132031/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=72547 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | This study evaluate the performance of BLH DIY using four perspectives in the
balanced scorecard. Using the financial reports, performance reports, and primary
data obtained from BLH DIY employees and people assisted by BLH DIY with
questionnaires and interviews, the results showed that the performance of BLH DIY
from a financial perspective, learning and growth perspective, internal process
perspective, and customer perspective has been better. But there are few things that
need attention, lack of internal networks that connect between computers, the number
of coli bacteria that exceed the limits of tolerance, and the relationship between BLH
DIY and people assisted by BLH DIY after development process which is less
satisfactory. |
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