Development and validation of TQM constructs The Philippine Experience
This study was conducted to determine the critical components of a Total Quality Management program (referred to as TQM constructs) and the specific strategies, policies and programs that should comprise each TQM construct (referred to as TQM elements)
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| Format: | Article NonPeerReviewed |
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[Yogyakarta] : Program Pascasarjana UGM
2004
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| Online Access: | https://repository.ugm.ac.id/21342/ http://i-lib.ugm.ac.id/jurnal/download.php?dataId=4202 |
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| Institution: | Universitas Gadjah Mada |