Peran Quality Tools Dalam Upaya Peningkatan Kepuasan Konsumen Di Sektor Perhubungan = The Role of Quality Tools in Improving Customer Satisfaction on Transportation Sector

• المؤلف الرئيسي: Perpustakaan UGM, i-lib
• التنسيق: مقال NonPeerReviewed
• منشور في: [Yogyakarta] : Universitas Gadjah Mada 2005
• الموضوعات: Jurnal i-lib UGM
• الوصول للمادة أونلاين: https://repository.ugm.ac.id/24441/; http://i-lib.ugm.ac.id/jurnal/download.php?dataId=7416
• المؤسسة: Universitas Gadjah Mada

This research aims to identify application quality tools for improving quality - related outcomes (process improvement, employee satisfaction, customer satisfaction, quality performance) in transportation indushy. The hypotheses are leadership was positively associated with teamwork, process improve...