Analysis of Hotel Attributes and Service Opportunities in Indonesia on Covid-19 Pandemic Era through Online Reviews
Hotel guests’ experience and satisfaction are important aspects of the hospitality industry. It is influenced by several hotel attributes. With the emergence of Covid-19 pandemic, changes in important attributes for customers need to be studied. This study utilized textual reviews and ratings fro...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item PeerReviewed |
| Language: | English |
| Published: |
2022
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/280265/1/Dewi_TK.pdf https://repository.ugm.ac.id/280265/ https://ieeexplore.ieee.org/document/9989748 |
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| Institution: | Universitas Gadjah Mada |
| Language: | English |