Improving quality to balance customer perception and expectation on BCA Bank ATM Service
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| Format: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2004
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| Online Access: | https://repository.ugm.ac.id/65123/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=25988 |
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| Institution: | Universitas Gadjah Mada |
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id-ugm-repo.651232014-08-20T04:52:43Z https://repository.ugm.ac.id/65123/ Improving quality to balance customer perception and expectation on BCA Bank ATM Service , BUDIMAN, Arief , Dr. Clement Lutz ETD [Yogyakarta] : Universitas Gadjah Mada 2004 Thesis NonPeerReviewed , BUDIMAN, Arief and , Dr. Clement Lutz (2004) Improving quality to balance customer perception and expectation on BCA Bank ATM Service. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=25988 |
| institution |
Universitas Gadjah Mada |
| building |
UGM Library |
| country |
Indonesia |
| collection |
Repository Civitas UGM |
| topic |
ETD |
| spellingShingle |
ETD , BUDIMAN, Arief , Dr. Clement Lutz Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| format |
Theses and Dissertations NonPeerReviewed |
| author |
, BUDIMAN, Arief , Dr. Clement Lutz |
| author_facet |
, BUDIMAN, Arief , Dr. Clement Lutz |
| author_sort |
, BUDIMAN, Arief |
| title |
Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_short |
Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_full |
Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_fullStr |
Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_full_unstemmed |
Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_sort |
improving quality to balance customer perception and expectation on bca bank atm service |
| publisher |
[Yogyakarta] : Universitas Gadjah Mada |
| publishDate |
2004 |
| url |
https://repository.ugm.ac.id/65123/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=25988 |
| _version_ |
1681224271910666240 |