Analisis tentang hubungan faktor internal dan kepuasan customer Apotek Kimia Farma 275
Pharmaceutical service already have paradigm shift from drug oriented to patient oriented which belong to pharmaceutical care. On the term of service, quality are the greatest competencies which is experienced by customers, employee’s responsiveness and empathy who interacting with customers. With i...
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| Format: | Theses and Dissertations NonPeerReviewed |
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[Yogyakarta] : Universitas Gadjah Mada
2010
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| Online Access: | https://repository.ugm.ac.id/85741/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=46605 |
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| Institution: | Universitas Gadjah Mada |