ANALISIS KEPUASAN PELANGGAN EKSTERNAL SEBAGAI STRATEGI DALAM PENINGKATAN MUTU LAYANAN KESEHATAN DI POLIKLINIK DIREKTORAT JENDERAL PERHUBUNGAN LAUT JAKARTA
Background: A lot of Complaints often submitted by patient to polyclinic service, if this problem appear continuously than it will disturb health service quality. This problems happen caused by gap between expectation and patient perception, and making low quality of health service. That make Polycl...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2011
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/88521/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=50977 |
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| Institution: | Universitas Gadjah Mada |