PENGEMBANGAN APLIKASI LAYANAN RESERVASI DAN NOTIFIKASI SERVIS UNTUK BENGKEL RESMI SEPEDA MOTOR BERBASIS SMS

• Main Authors: , I Made Arsa Suyadnya, , Ir. Rudi Hartanto, M.T.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2011
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/89368/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=51388
• Institution: Universitas Gadjah Mada

The existence of an after-sales authorized service station especially for motorcycles, certainly is an important thing needed by customers. AHASS (Astra Honda Authorized Service Station) network is an authorized service station network of Honda motorcycle brand. Some of the AHASS service stations are managed in one management (single ownership/a business group) and located at different locations. We often found that customers still need to queue in order to repair or maintain their vehicle in some of AHASS service stations hence, complaints may come from customers. Actually, the AHASS service stations have improve their application by providing reservation services by phone. However, in some occasions the AHASS service station often had difficulties to schedule their service reservation. Based on these conditions, a mechanism to solve the problem by automates the service reservation process is required. SMS (Short Message Service) Technology that growing rapidly at recent time can also be used as an alternative way to solve these service reservation problems by providing the SMS-based service reservation. The service station can also provide other services, such as periodic service notification or delivery the promotional information using this technology to customers. A service mechanism, which can gives a list of alternative available AHASS service stations to customers can also be developed in a single ownership (a business group) AHASS service stations. In this research, the author tried to develop a prototype of information system including their SMS-based services for the vehicles service reservations and the periodical service notifications. The information system is web based and intended for AHASS service stations which are in a single ownership (a business group). The existence of the SMS-based services was expected to help the service stations to automatically schedule the service reservations and help customers to remember the period of the service they should be held.