PENGARUH PELATIHAN SERVICE EXCELLENT UNTUK MENINGKATKAN PELAYANAN PERAWAT YANG BERORIENTASI PADA KEPUASAN PASIEN DI RUMAH SAKIT

PENGARUH PELATIHAN SERVICE EXCELLENT UNTUK MENINGKATKAN PELAYANAN PERAWAT YANG BERORIENTASI PADA KEPUASAN PASIEN DI RUMAH SAKIT

Service excellent is an important factor to increase patient satisfaction. Patients have desire to get good service, cared and needs met. In addition service excellent has contribution in increasing patient visit. This research was intended to improve nurse behavior oriented on patient satisfaction...

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Bibliographic Details
Main Authors: , Nia Kusuma Wardhani, S.Psi., , Drs. Fathul Himam, MPSi., MA., Ph.D., Psi.
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2011
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/90199/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52645
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Institution: Universitas Gadjah Mada

Internet

https://repository.ugm.ac.id/90199/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52645

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