PERCEPTIONS ON QUALITY OF CARE AND SATISFACTION AMONG PATIENTS VISITING THE DENTAL CLINIC AT PUSKESMAS JETIS

• Main Author: , Sri Widiati
• Format: Article NonPeerReviewed
• Published: [Yogyakarta] : Fak.Kedokteran Gigi Universitas Gadjah Mada 2012
• Online Access: https://repository.ugm.ac.id/96125/; http://repository.ugm.ac.id/digitasi/index.php?module=cari_hasil_full&idbuku=3943
• Institution: Universitas Gadjah Mada

<p>Background. The demand for dental care in urban areas has been increasing in recent years. Puskesmas Jetis (the primary health center located in Jetis subdistrict, Jogyakarta city), provides tooth extraction, restorative dentistry, orthodontic and preventive dental care to patients visiting the outpatient dental clinic. Patient satisfaction is one of the most important indicators of the effectiveness and sustainability of care. This survey was conducted to know whether different types of dental care and perceived quality of care were related to patient satisfaction.<br /> Methods. A sample of 100 patients were selected among visitors of the dental clinic at Puskesmas Jetis. Exit interviews using structured questionnaires were conducted by trained and supervised field workers. Regression analyses (general linear model) were used to test whether the types of dental care and perceived quality of care were significant determinants of patient satisfaction.<br /> Results. The types of dental care were dominated by filling and tooth extraction, 45% and 37% of all cases respectively, while dental scaling were only done in 16% of cases. Orthodontic treatment was provided only to 2% of cases. There were no significant differences in patient satisfactions among those with different types of dental care. Among seven components of perceived quality of care, three of them, namely perceived staff diversity, respect and caring, and information communication were highly significantly associated with patient satisfaction (p&lt