Analisis Tingkat Kepuasan Konsumen Apotek Ainifarma
Consumer Satisfaction is an essential factor of success in a pharmacy, especially for independent pharmacy to withstand the competition with chain pharmacy. One method to measure consumer satisfaction is patient satisfaction questionnaire (PSQ), which measure consumer satisfaction by 10 dimension. T...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/98287/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52160 |
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| Institution: | Universitas Gadjah Mada |