PENYELENGGARAAN PELAYANAN PUBLIK DI INDONESIA ANALISIS ISI UNDANG�UNDANG NOMOR 25 TAHUN 2009 TENTANG PELAYANAN PUBLIK
Today the public service is still faced with conditions that do not fit the needs and changes in various areas of social life, state and nation. Service users often become powerless when dealing with bureaucratic officials. Field studies by PPK-UGM in 2000 in three areas of research found the fact t...
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Main Authors: | , |
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Format: | Theses and Dissertations NonPeerReviewed |
Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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Subjects: | |
Online Access: | https://repository.ugm.ac.id/98588/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=54688 |
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Institution: | Universitas Gadjah Mada |
Summary: | Today the public service is still faced with conditions that do not fit the
needs and changes in various areas of social life, state and nation. Service users often
become powerless when dealing with bureaucratic officials. Field studies by PPK-UGM
in 2000 in three areas of research found the fact the accountability of service range in the
87-90 porsen than 100 officers and said to bad and not accountable. This is further
exacerbated by the many findings of bribery transactions in the provision of services in
some areas.
These conditions lead to an idea to reorganize the public service in Indonesia
and the result was the birth of Act No. 25 of 2009 on Public Service. Therefore, this study
aims to identify the paradigm of public administration and services, and academic
concepts in the perspective of public administration in Act No. 25 of 2009 through the
identification unit of analysis of service providers, system structuring public services,
public participation in public service, and equity positions bargaining between service
providers and the public as service users. To achieve the objectives of the study, the
researchers conducted an analysis of the Act by using the method of content analysis
(content analysis).
The results showed that the government still dominates the country or in
public service as compared to corporations and other institutions. Dominance of state or
government looks ranging from policy formulation to implementation phase through
procurement and distribution of public goods (basic needs and basic services) and public
administration. Role of corporations and other institutions on aspects of procurement and
distribution of public services or basic services and not on basic necessities. In the context
of this paradigm is the paradigm that built the New Publilk Service according to the
perspective of democracy that treats people as citizens, not as a customer and a client that
does not fully devolved public service to the market or corporations and other institutions.
Organizers of public services can not be viewed in the aspect of the agency or institution
of the organizers, but must be seen in the size or scale, as included in the category of
public goods, basic needs, strategic needs, the national commitment and collective risk,
without having to see who the organizers
From these studies also note the implementation level, the system is more
likely to be applied on the paradigm of Old Public Administration. Internal systems used
as a measuring tool to see the relationship between the organizers and the public, the
conduct or performance assessment based solely on the organizers of bosses and not
menyandingkannya assessment with external assessment by the community through
community satisfaction index survey variants. Establishment of an ombudsman institution
is the efforts to provide power to the people or empower people to control the public
service. Service standards in the Act No. 25 of 2009 do not reflect the spirit of the NPS
are ideal. The problem lies in the elaboration of the concept of public service standards
that are less fit. Contract substantially the desired spirit of service to the Law Public
service however is different though technically konseptualisasinya penjabarannya been
established in other articles.
In Act No. 25 of 2009 there are a few articles that really pay attention to the
aspect of diversity or contextual. Call it an integrated service system that provides the
opportunity or option to the region to implement the system what kind of service. Then a
special treatment to people with special needs or diffabel
xii
The process of civil servant recruitment often causes problems due to the
planning process, selection process and the announcement. The condition creates
bad images that the civil servant recruitment is full with corruption and nepotism
and also in-transparent. Based on the issue above, the aim of this research is to
analyze the process of civil servant recruitment and the factors that influence the
civil servant recruitment transparency in West Sumatra government.
The process of civil servant recruitment begins with planning that held
through formation compositing and deciding. When the formation needed is
decided, the job vacancy is released openly. Then administrative selection is held.
Through administrative selection the selected applicant are chosen to join the
academic test. The next step is the assessment of academic test and the
announcement of the result. From the steps above will be seen whether the
recruitment process is transparent or not. The transparency or in-transparency can
bee analyzed through some indicators such as the understanding of the rules and
the procedure of the recruitment process, well provided information, accessible
recruitment process Information, and the providing of complaint mechanism.
The research uses qualitative research method with descriptive approach.
The primary data is collected trough observation and interview. While secondary
data is taken from library research. The research location is BKD of west Sumatra
province.
The research result shows that recruitment process is not transparent
enough and it is caused by 1. The in transparency of recruitment process such as
the application composition is not well maintained yet. 2. The information of job
vacancy is not enough such as job vacancy does not require the applicant to
mention which position they want to apply |
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