Analisis Kinerja Unit Pelaksana Teknis Penyelenggara Jaminan Kesehatan Daerah Kota Yogyakarta Dengan Pendekatan Balanced Scorecard
Regional Health Insurance Program (Jamkesda) get a very good response from the public because it is able to cover the shortfall that has not accommodated by Askes and Askeskin from the central government. The need to comprehensively evaluate the performance with the Balanced Scorecard approach throu...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/98928/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55603 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | Regional Health Insurance Program (Jamkesda) get a very good response
from the public because it is able to cover the shortfall that has not accommodated by
Askes and Askeskin from the central government. The need to comprehensively
evaluate the performance with the Balanced Scorecard approach through four
perspectives of customers and stakeholders, financial, internal business processes,
and employees and organization capacity on Technical Implementation Unit of the
Regional Health Insurance Provider (UPT PJKD) as the administration provider of
Yogyakarta Jamkesda so that the achievement of performance have been made
known.
In this study designed non-experimental case study is descriptive. Collecting
data using retrospective and prospective methods. Data collected in the form of
quantitative data (questionnaire with closed questions Likert scale system of one to
four, and financial statements PJKD Yogyakarta UPT) and qualitative. The sampling
technique used was purposive sampling. Criteria used for the respondent auxiliary
power (Naban) under Education Office of Yogyakarta as many as 100 people, while
for the respondent employees consisting of officers UPTD PJKD Yogyakarta.
The results showed on Customers and Stakeholders Perspective showing that:
The value gap is highest on the dimensions of Responsiveness, is amount to -0,57.
While the negative gap is the lowest value on the dimension Tangibles (physical
facilities) which is equal to -0,36. A gap of the average gap 5 to the fifth dimension
of -0.45, this suggests that the Office of the UPT PJKD has not provided satisfactory
service quality for participants Jamkesda Category Naban the Year 2010. Financial
perspective suggests that the realization of UPT PJKD Yogyakarta Reimbursement in
2010 was Rp. 132 734 000, -. Internal Business Processes perspective suggests that:
average waiting time at the UPT PJKD Yogyakarta office administration service is
between 30-60 minutes, and the average time required to obtain reimbursement of
funds from the Office for participants Jamkesda Category GTT / PTT / Naban is
between 1 week to 1 month. Employees and Organization Capacity perspective
suggests that average value Human Capital, Information Capital dan Organization
Capital officer UPTD PJKD Yogyakarta is between 60% - 80% from the hope, it
means a lot of officers have high performance . |
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