ANALISIS PENGARUH KEPEMIMPINAN KEPALA UNIT KERJA TERHADAP PENINGKATAN KUALITAS LAYANAN CABANG BANK MANDIRI

• المؤلفون الرئيسيون: , Puri Ranti Minasti Nansulat, , Ertambang Nahartyo, Phd.
• التنسيق: Theses and Dissertations NonPeerReviewed
• منشور في: [Yogyakarta] : Universitas Gadjah Mada 2012
• الموضوعات: ETD
• الوصول للمادة أونلاين: https://repository.ugm.ac.id/99760/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55828

Service quality is one important factor for the success of the bank as a service company today. It is because, at present, customer satisfaction and loyalty problem through the service has become a commitment for banks in the running the business. The results of the optimal service with effective wa...