ANALISIS PENGARUH KEPEMIMPINAN KEPALA UNIT KERJA TERHADAP PENINGKATAN KUALITAS LAYANAN CABANG BANK MANDIRI
Service quality is one important factor for the success of the bank as a service company today. It is because, at present, customer satisfaction and loyalty problem through the service has become a commitment for banks in the running the business. The results of the optimal service with effective wa...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/99760/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55828 |
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| Institution: | Universitas Gadjah Mada |