Relationship Between Rater and Customer Loyalty: Customer Satisfaction as Mediator, Income and Education as Moderators in Private Hospitals in Malaysia.
Service quality is the key to gaining a competitive advantage, thus leading to a substantially reputable organization. The relationship of service quality with customer satisfaction and customer loyalty is the phenomenon of interest in this study because of the importance of retaining customers in...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2020
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| Online Access: | http://ur.aeu.edu.my/835/1/AeU%20-%20Jamuna%20Jairaman%20M70207130007%20122020.pdf http://ur.aeu.edu.my/835/2/AeU%20-%20Jamuna%20Jairaman%20M70207130007%20122020-1-25.pdf http://ur.aeu.edu.my/835/ https://online.fliphtml5.com/sppgg/tljl/?1611238392672 |
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| Institution: | Asia e University |
| Language: | English English |