Value-based total performance excellence measurement: an overview of agenda and transformation

• Main Authors: Mokhtar Abdullah, Mohd Rashid Ab Hamid, Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Choong-Yeun Liong, Wan Rosmanira Ismail, Faridatulazna A. Shahabuddin
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2011
• Online Access: http://journalarticle.ukm.my/2891/1/jqma-7-1-06-mokhtar.pdf; http://journalarticle.ukm.my/2891/; http://www.ukm.my/~ppsmfst/jqma
• Institution: Universiti Kebangsaan Malaysia

The process of performance measurement has undergone a revolution from measuring things outward to measuring things that are not apparent. In other words, the overall performance of non-financial nature has also been given a serious attention. Integration of the use of both elements of performance i...