Functional service quality satisfaction of islamic and conventional credit card users in Malaysia

• Main Authors: Nuradli Ridzwan Shah Mohd Dali, Yousafzai, Shumaila, Hanifah Abdul Hamid
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2014
• Online Access: http://journalarticle.ukm.my/7567/1/7118-18216-1-SM.pdf; http://journalarticle.ukm.my/7567/; http://ejournal.ukm.my/pengurusan/index
• Institution: Universiti Kebangsaan Malaysia

The objective of this paper is to deepen the understanding of customers’ satisfaction among credit card users. The study employs the Servperf model to evaluate the functional service quality dimensions of satisfaction of credit card users of Islamic versus conventional banking in Malaysia. The com...