Technological innovation in services and the efficiency of Malaysian Commercial Banks
This paper revisits relative fficiency of commercial banks in Malaysia using Data Envelopment Analysis (or.a) over the 2004-2012 periods. We take into account technological innovation in bankservices, a new dimension thatwere not investigated by any previous literature. Our mainfindings are: (l) C...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2014
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| Online Access: | http://journalarticle.ukm.my/8517/1/jeko_48%282%29-10.pdf http://journalarticle.ukm.my/8517/ http://www.ukm.my/fep/jem/content/2014-2.html |
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| Institution: | Universiti Kebangsaan Malaysia |
| Language: | English |