Framework for Online Business Transactions Via Instant Messaging Using Natural Language Processing and Business Ontology
Instant messaging (IM) has become a popular way to communicate with clients and customers in the business world. IM is a natural way for businesses to provide real-time services to customers. It adds a flexible and comforting human element to an otherwise automated process. Nevertheless, online b...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/1547/1/FH03-FIK-17-09896.pdf http://eprints.unisza.edu.my/1547/ |
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| Institution: | Universiti Sultan Zainal Abidin |
| Language: | English |