Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis
Local government, being the manager of urban environment, ranked last under the Malaysia government structure after Federal and State governments. The main function of local government is to stimulate economic growth and social development of a district. However, the operational roles that these...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/6135/1/FH02-FESP-19-25744.pdf http://eprints.unisza.edu.my/6135/ |
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| Institution: | Universiti Sultan Zainal Abidin |
| Language: | English |
| Summary: | Local government, being the manager of urban environment, ranked last under the
Malaysia government structure after Federal and State governments. The main function of
local government is to stimulate economic growth and social development of a district.
However, the operational roles that these local governments supposed to portray have to
some extent do not meet the public expectations, resulting in various complaints being filed
through various channels as compiled by Public Complaint Bureau. In response to the public
outcry for better service delivery, the objectives of this research are to investigate the effect of
demographic factors namely (i) gender, (ii) age, (iii) working experience, (iv) supervision
tenure and (v) service group in influencing the exhibition of citizenship behavior among local
government workforce in east coast region of Malaysia. 126 respondents from three local
governments working in east coast states of Malaysia have participated where data were
collected using stratified random sampling approach. Empirical results revealed that only
supervision tenure has significant influence in elevating employees’ Organizational
Citizenship Behavior, hence, supporting social exchange theory. Therefore, management
should undertake hands-on actions in warranting that these demographic variables be
strengthened in invoking employees’ citizenship behavior towards instilling public confidence
towards multifarious services provided by local governments |
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