Statistical approach in exploring factors of documentation process and hospital performance: A preliminary study

• Main Authors: Noor Aina Amirah, Mohd Noor, Yusnita, Yusof, Aamir, Rashid
• Format: Article
• Language: English
• Published: 2019
• Subjects: HA Statistics
• Online Access: http://eprints.unisza.edu.my/6560/1/FH02-FPP-19-32886.pdf; http://eprints.unisza.edu.my/6560/
• Institution: Universiti Sultan Zainal Abidin

Background: In recent years, hospitals have revealed the importance of documentation; whereas, it was impossible to attain without standardization of processes which enhanced performance.Hospitals with poor documentation disproportionately affect patients’ health. In documentation, follow-up and consistency are the required elements for enhanced performance. Whereas, inpatient claims quality indicators, cause of death for mortality cases, co morbidities, and complications. Similarly, outpatients claim financial impact, regulatory requirements, and denials of deficient documentation. Effective documentation for health-care is believed as imperative which has legal, practical embodiment, and fundamental for organizational efficiency. Empirical studies proved that documentation usually carried out without careful assessment, paying close attention, and critical thinking, which devastate health-care. Meanwhile, improved documentation reduces queries and restricts the disruptions which permit organizations to focus on improvements. Objective: The study aimed to explore the factors which affect the documentation process and hospital performance. Materials and Methods: A quantitative research with structured questionnaire was carried out with simple random sampling with 100 sample size. Furthermore, Exploratory Factor Analysis (EFA) with Varimax rotation was conducted through Statistical Package for Social Sciences (SPSS) for scales’ validation. Results and Conclusion: The key findings found that variable named; “documentation process” came up with nine items and two dimensions (stock procedures and prompt and accurate recording). Whereas, variable named; “hospital performance” comprised 12 items and two dimensions (cost minimization and service quality). Lastly, the reliability test results proved the higher degree of internal consistency with Cronbach’s Alpha values > 0.70.