The important of Knowledge Management and Customer Knowledge Management in enhancing organizational performance
In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the Organizational Performance (OP). This study discusses the role of KM and CKM implementation in improving the OP. Moreover, the stu...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Medwell Journals
2016
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/7569/1/FH02-FBK-16-06688.jpg http://eprints.unisza.edu.my/7569/ |
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| Institution: | Universiti Sultan Zainal Abidin |
| Language: | English |
