The relationship between service quality and customer satisfaction: An empirical study in banking industry

The relationship between service quality and customer satisfaction: An empirical study in banking industry

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Bibliographic Details
Main Authors: Goh, Phei San, Kow, Wen Yi, Lee, Yew Chong, Loh, Woen Ni, Sam, Kar Hong
Format: Final Year Project / Dissertation / Thesis
Published: 2013
Subjects:
HG Finance
Online Access:http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf
http://eprints.utar.edu.my/1040/
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Institution: Universiti Tunku Abdul Rahman

Internet

http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf
http://eprints.utar.edu.my/1040/

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