‘MyQuestion’ Inquiry System for UTP Students and Staff

• Main Author: Seidova, Malika
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi PETRONAS 2014
• Subjects: T Technology (General)
• Online Access: http://utpedia.utp.edu.my/14366/1/Malika%20Seidova_14669.pdf; http://utpedia.utp.edu.my/14366/
• Institution: Universiti Teknologi Petronas

Due to the lack of single comprehensive system, both students and staff are not satisfied with the current state of handling inquiries within administrative departments which is time-consuming and human-relied. As students struggle to get timely response to their inquiries in administrative departments, the necessity for automated question answering system becomes more important. There is a need in a system that allows a student to ask a question in everyday language and receive an answer quickly and succinctly, with sufficient context to validate the answer. Hence, the main objective of the project is to develop system prototype based on the concepts of Automated Email Response and Question-Answering Systems using Iterative Development approach. The given paper further elaborates the problem statement and scope of the project. In-depth analyses and development requirements have been carried out in order to better facilitate to the progress of building the proposed system.