Madura Enterprise journey of growth with 5S

• Main Authors: Zainudin, Dolhadi, Mhd. Sarif, Suhaimi
• Format: Article
• Language: English
• Published: IIUM Press 2023
• Subjects: HF5387 Business ethics; HF5428 Retail trade
• Online Access: http://irep.iium.edu.my/105768/7/105768_Madura%20Enterprise%20Journey.pdf; http://irep.iium.edu.my/105768/; https://journals.iium.edu.my/ijcsm/index.php/jcsm/index
• Institution: Universiti Islam Antarabangsa Malaysia

Mr. Madura's implementation of the 5S practices in his grocery shop led to remarkable transformations in efficiency, cleanliness, and customer satisfaction. Inspired by the success, he expanded the practices to his other outlets, creating a culture of order and harmony within his business. Customers noticed the improvements, attracting more people to his shops and fueling his determination to sustain the 5S practices. Continuous training and monitoring ensured that the practices remained a priority. Mr. Madura organized refresher sessions, conducted inspections, and provided feedback to his employees, fostering a culture of accountability and continuous improvement. His personal growth as a leader and problem- solver was evident, and he became a role model for other entrepreneurs in the community. As the years went by, Mr. Madura's grocery business thrived and expanded, with new outlets implementing the 5S practices. His success gained recognition in the business community, and he was invited to share his experiences at conferences and seminars. The journey that began with his determination to improve his shop had evolved into a transformational experience that left a lasting impact on the community. Reflecting on his journey, Mr. Madura felt grateful for the opportunities and lessons he learned. The implementation of the 5S practices revolutionized his business and shaped him into a resilient and resourceful entrepreneur.