The effect of e-service quality on e-loyalty of Islamic banking customers: does e-satisfaction act as mediator?

The effect of e-service quality on e-loyalty of Islamic banking customers: does e-satisfaction act as mediator?

Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the primary data by distributing questionnaires to a nu...

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Bibliographic Details
Main Authors: Rezeki, M. Rafi, Abd Majid, M. Shabri, Kassim, Salina
Format: Article
Language:English
Published: Universitas Islam Indonesia 2023
Subjects:
HG Finance
HG3368 Islamic Banking and Finance
T Technology (General)
Online Access:http://irep.iium.edu.my/110232/7/110232_The%20effect%20of%20e-service%20quality%20on%20e-loyalty.pdf
http://irep.iium.edu.my/110232/
https://journal.uii.ac.id/JEKI/article/view/27277/15511
https://doi.org/10.20885/JEKI.vol9.iss2.art6.
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Institution: Universiti Islam Antarabangsa Malaysia
Language: English

Internet

http://irep.iium.edu.my/110232/7/110232_The%20effect%20of%20e-service%20quality%20on%20e-loyalty.pdf
http://irep.iium.edu.my/110232/
https://journal.uii.ac.id/JEKI/article/view/27277/15511
https://doi.org/10.20885/JEKI.vol9.iss2.art6.

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