Muslims’ motivation to patronise wasiyyah (Islamic will) services: does religiosity act as a moderator in the relationships?

• Main Authors: Mursidi, Amalina, Maulan, Suharni, Razali, Siti Salwani, Muhammad Nasir, Nur I’ffah
• Format: Article
• Language: English
• Published: Penerbit USIM 2023
• Subjects: BP173.75 Islam and economics; BP188.16 Wasatiyyah. Moderation In Islam; BP190.5 Islamization of Knowledge
• Online Access: http://irep.iium.edu.my/110743/7/110743_Muslims%E2%80%99%20motivation%20to%20patronise%20wasiyyah.pdf; http://irep.iium.edu.my/110743/; https://jmifr.usim.edu.my/index.php/jmifr/article/view/512; https://doi.org/10.33102/jmifr.512
• Institution: Universiti Islam Antarabangsa Malaysia

Frozen assets in the country may be alleviated via wasiyyah services, which has long been considered a possible solution in Malaysia. However, despite the relevance of wasiyyah services in Malaysia, the penetration rate remains low. Self-determination and satisfaction in patronising wasiyyah services are the focus of this research by including an investigation into how religiosity moderates the relationship between self-determination and satisfaction. The research framework consists of eight hypotheses that predict four direct relationships and four moderation effects. The model used the principle of self-determination to explain the relationships. This research focuses on Muslim consumers in Malaysia who have already patronised wasiyyah services. The data was gathered usingan online survey, and 180 valid data were used to validate the study model. Data analysis was conducted using Statistical Package for Social Sciences (SPSS) version 27 and SmartPLS 4.0. The results stated that Self�Determination Theory (SDT) constructs, autonomy and relatedness,significantly influence satisfaction in patronising wasiyyah services. However, competence did not have a positive and significant influence on satisfaction. Furthermore, no moderation effect of religiosity could be determined in this study. Findings suggest that religiosity has not moderated the relationship between SDT constructs and satisfaction. It is intended that this research can provide insights for industry players to enhance and develop sustainable marketing strategies to entice more Muslims to utilize the wasiyyah services, which might ultimately help in resolving the frozen asset problems.