Service PMS mechanisms: the way activities are measured

• Main Authors: Mohd Amir, Amizawati, Mohamad, Muslim Har Sani, Nik Ahmad, Nik Nazli
• Format: Conference or Workshop Item
• Language: English
• Published: 2009
• Subjects: HF Commerce
• Online Access: http://irep.iium.edu.my/11920/1/Service_PMS_Mechanisms-_The_Way_Activities_Are_Measured.pdf; http://irep.iium.edu.my/11920/; http://www.ukm.my/fep/imac/proceedingIMACV.pdf
• Institution: Universiti Islam Antarabangsa Malaysia

The paper adds to the stream of PMS research with understanding the relationship between service activities and PMS design. Focusing on the association between service process types and the ways of measuring activities, the study provide a preliminary exploratory study on the practical aspect of...