Services quality in higher education institution: perspective from students with different abilities

• Main Authors: Hamedon, Siti Rohimi, Saad, Nurulwahida
• Format: Conference or Workshop Item
• Language: English; English
• Published: 2012
• Subjects: H91 General special; LB2300 Higher Education
• Online Access: http://irep.iium.edu.my/15827/1/UCEC2012-abstract.pdf; http://irep.iium.edu.my/15827/2/-UCEC2012.pdf; http://irep.iium.edu.my/15827/
• Institution: Universiti Islam Antarabangsa Malaysia

Abstract Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast...