Services quality: Implications for Management in Higher Education from the perspective of the disable

• Main Authors: Hamedon, Siti Rohimi, Nik Idris, Nik Ruzni, Abdullah, Nur Anisah, Saad, Nurulwahida
• Format: Conference or Workshop Item
• Language: English
• Published: 2012
• Subjects: LB2300 Higher Education
• Online Access: http://irep.iium.edu.my/22988/1/SENT_POSTER.pdf; http://irep.iium.edu.my/22988/
• Institution: Universiti Islam Antarabangsa Malaysia

Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast in Malays...