Islamic banking services in Malaysia: the extent of customer satisfaction with quality of service

• Main Authors: Abdullah, Moha Asri, Abd. Manaf, Noor Hazilah, Ahsan, Kamrul, Azam, Ferdous
• Format: Conference or Workshop Item
• Language: English; English
• Published: 2013
• Subjects: H Social Sciences (General)
• Online Access: http://irep.iium.edu.my/30568/1/ICIE2013_145_WmAogJDb67.pdf; http://irep.iium.edu.my/30568/4/30568.pdf; http://irep.iium.edu.my/30568/; http://www.iium.edu.my/icie/Program.html
• Institution: Universiti Islam Antarabangsa Malaysia

Problem Statement and Objectives of Study: Customer satisfaction on quality of service is an utmost important aspect of any business. The Islamic banking services are not exceptional to this. To examine customer perception, it is important to identify the level of customer satisfaction by measuring...