Service quality: Implications for management practice in higher education institution (off-site campus: students)

Service quality: Implications for management practice in higher education institution (off-site campus: students)

The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and exami...

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Main Authors: Hamedon, Siti Rohimi, Saad, Nurulwahida, Nik Idris, Nik Ruzni
Format: Monograph
Language:English
Published: s.n 2012
Subjects:
L Education (General)
Online Access:http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf
http://irep.iium.edu.my/33137/
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Institution: Universiti Islam Antarabangsa Malaysia
Language: English
id my.iium.irep.33137
record_format dspace
spelling my.iium.irep.331372015-05-18T02:06:41Z http://irep.iium.edu.my/33137/ Service quality: Implications for management practice in higher education institution (off-site campus: students) Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni L Education (General) The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing s.n 2012-03-01 Monograph REM application/pdf en http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf Hamedon, Siti Rohimi and Saad, Nurulwahida and Nik Idris, Nik Ruzni (2012) Service quality: Implications for management practice in higher education institution (off-site campus: students). Research Report. s.n, Kuala Lumpur. (Unpublished) EDW B11-047-0525
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic L Education (General)
spellingShingle L Education (General)
Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
Service quality: Implications for management practice in higher education institution (off-site campus: students)
description The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing
format Monograph
author Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
author_facet Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
author_sort Hamedon, Siti Rohimi
title Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_short Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_full Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_fullStr Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_full_unstemmed Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_sort service quality: implications for management practice in higher education institution (off-site campus: students)
publisher s.n
publishDate 2012
url http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf
http://irep.iium.edu.my/33137/
_version_ 1643610372770365440

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