Investigating the quality management initiatives in higher educational institutions on customer satisfaction

• Main Authors: Ayodele, Lasisi Abass, Mohd Ali, Hairuddin, Usman, Shuaibu Hassan
• Format: Article
• Language: English
• Published: Central Research Insight 2013
• Subjects: LB2300 Higher Education
• Online Access: http://irep.iium.edu.my/36473/1/36473_QUALITY_MANAGE_journal-1.pdf; http://irep.iium.edu.my/36473/; http://road.issn.org/issn/2310-2527-international-journal-of-modern-business-issues-of-global-market-#.U2Ead6JvSgM
• Institution: Universiti Islam Antarabangsa Malaysia

With a mandate to general demand on quality education globally, educational administrators have increasingly embraced quality management as an important process through Deming theory of quality assurance for creating global staffs’ mind-sets on quality and to enhancing a profound quality achi...