IIUM press customer survey 2011: perception and satisfaction
Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well re...
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my.iium.irep.396372015-06-19T02:02:30Z http://irep.iium.edu.my/39637/ IIUM press customer survey 2011: perception and satisfaction Wok, Saodah H61.8 Communication of information Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well received needs to be carried out. This is important so that improvement can be made accordingly to tailor to the needs of the customers (Abraham, 2010) s.n 2012-12-19 Monograph REM application/pdf en http://irep.iium.edu.my/39637/1/EDW_A12-481-1272.pdf Wok, Saodah (2012) IIUM press customer survey 2011: perception and satisfaction. Research Report. s.n, Kuala Lumpur. (Unpublished) EDW A12-481-1272 |
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Universiti Islam Antarabangsa Malaysia |
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IIUM Library |
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Asia |
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Malaysia |
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| language |
English |
| topic |
H61.8 Communication of information |
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H61.8 Communication of information Wok, Saodah IIUM press customer survey 2011: perception and satisfaction |
| description |
Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well received needs to be carried out. This is important so that improvement can be made accordingly to tailor to the needs of the customers (Abraham, 2010) |
| format |
Monograph |
| author |
Wok, Saodah |
| author_facet |
Wok, Saodah |
| author_sort |
Wok, Saodah |
| title |
IIUM press customer survey 2011: perception and satisfaction |
| title_short |
IIUM press customer survey 2011: perception and satisfaction |
| title_full |
IIUM press customer survey 2011: perception and satisfaction |
| title_fullStr |
IIUM press customer survey 2011: perception and satisfaction |
| title_full_unstemmed |
IIUM press customer survey 2011: perception and satisfaction |
| title_sort |
iium press customer survey 2011: perception and satisfaction |
| publisher |
s.n |
| publishDate |
2012 |
| url |
http://irep.iium.edu.my/39637/1/EDW_A12-481-1272.pdf http://irep.iium.edu.my/39637/ |
| _version_ |
1643611674405502976 |