An investigation on PMS attributes in service organisations in Malaysia
The purpose of this paper is to make a contribution to the performance measurement system (PMS) literature by concentrating on the service context. Providing a Malaysian perspective on PMS design, the study aims to identify the desirable PMS attributes that are perceived to be important for the serv...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/5407/2/An_investigation_MuslimHar.pdf http://irep.iium.edu.my/5407/ http://www.emeraldinsight.com/journals.htm?articleid=1891502&show=html |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English |