Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank and income. This study surveyed 179 customers who have had first-hand experience with Islamic banking service...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Turkish Islamic Economists
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/58237/1/tuj0042005.pdf http://irep.iium.edu.my/58237/ http://tujise.org/content/5-issues/8-volume-4-issue-2/service-quality-shariah-compliance-and-customer-satisfaction-of-islamic-banking-services-in-malaysia/tuj0042005.pdf |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English |