The impacts of ERP systems on public sector organizations

• Main Authors: Fernandez, Dahlia, Zainol, Zaini, Ahmad @ Abdul Mutalib, Hawa
• Format: Conference or Workshop Item
• Language: English; English
• Published: Elsevier 2017
• Subjects: H Social Sciences (General)
• Online Access: http://irep.iium.edu.my/58297/1/2017_The%20impacts%20of%20ERP%20systems%20on%20PS%20organization.pdf; http://irep.iium.edu.my/58297/7/58297_The%20impacts%20of%20ERP%20systems_SCOPUS.pdf; http://irep.iium.edu.my/58297/; http://www.sciencedirect.com/science/article/pii/S1877050917311791
• Institution: Universiti Islam Antarabangsa Malaysia

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires...