Developing a hierarchical model based on quality dimensions to enhance business excellence in hotel industry of Bangladesh

• Main Authors: Islam, Rafikul, Rahman, Mahbubar, Wan Husain, Wan Rohaida, Mohd. Israil, Khaliq Ahmad
• Format: Conference or Workshop Item
• Language: English; English
• Published: Academy for Global Business Advances (AGBA) 2017
• Subjects: HF5001 Business. Business Administration
• Online Access: http://irep.iium.edu.my/65975/1/AGBA%20in%20Kenya.pdf; http://irep.iium.edu.my/65975/24/65975%20Developing%20a%20hierarchical%20model%20based%20on%20quality%20dimensions%20to%20enhance%20business%20excellence%20in%20hotel%20industry.pdf; http://irep.iium.edu.my/65975/; http://www.agba.us/pdf/Final_2017_agba_conference_proceedings.pdf
• Institution: Universiti Islam Antarabangsa Malaysia

This study develops a model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of the quality dimensions for achieving business excellence in the hotel industry of Bangladesh. The study adopted a sequential mix method approach. Semi structured interviews with 24 participan...