Measuring Lean Six Sigma and quality performance for healthcare organizations

Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwo...

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Main Authors: Ahmed, Selim, Manaf, Noor Hazilah, Islam, Rafikul
Format: Article
Language:English
English
English
Published: Emerald Publishing Limited 2018
Subjects:
Online Access:http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf
http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf
http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf
http://irep.iium.edu.my/66828/
https://www.emeraldinsight.com/doi/abs/10.1108/IJQSS-09-2017-0076
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Institution: Universiti Islam Antarabangsa Malaysia
Language: English
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spelling my.iium.irep.668282019-01-24T07:05:54Z http://irep.iium.edu.my/66828/ Measuring Lean Six Sigma and quality performance for healthcare organizations Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul HF5001 Business. Business Administration Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwork) and quality performance of the hospitals based on demographics such as gender, types of hospital and working experience. Design/methodology/approach – This study distributed 1007 self-administered survey questionnaires to hospital staff resulting in 438 useful responses with 43.5% response rate. Research data were analysed based on reliability analysis, exploratory factor analysis (EFA), independent samples t-tests and one-way ANOVA using SPSS version 23. Findings – Research findings indicate that there are significant differences between public and private hospital staff on lean management initiatives, six sigma initiatives, patient safety and teamwork. Private hospital staff perceives lean management initiatives, six sigma initiatives, patient safety and teamwork more favourably compared to public hospital staff. The present study findings also indicate that senior hospital staff (more than 10 years working experience) perceives patient safety and teamwork more favourably compared to other working experience groups. Research limitations/implications – Our research focused solely on the Malaysian health sector and thus the results might not be applicable to other countries. Originality/value – This research provides theoretical, methodological, and practical contributions for the lean six sigma approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries. Emerald Publishing Limited 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf application/pdf en http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf application/pdf en http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10 (3). pp. 267-278. ISSN 1756-669X https://www.emeraldinsight.com/doi/abs/10.1108/IJQSS-09-2017-0076 10.1108/IJQSS-09-2017-0076
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
Measuring Lean Six Sigma and quality performance for healthcare organizations
description Purpose – This study investigates applications of lean six sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of lean six sigma conformance (i.e., continuous quality improvement, lean management initiatives, six sigma initiatives, patient safety and teamwork) and quality performance of the hospitals based on demographics such as gender, types of hospital and working experience. Design/methodology/approach – This study distributed 1007 self-administered survey questionnaires to hospital staff resulting in 438 useful responses with 43.5% response rate. Research data were analysed based on reliability analysis, exploratory factor analysis (EFA), independent samples t-tests and one-way ANOVA using SPSS version 23. Findings – Research findings indicate that there are significant differences between public and private hospital staff on lean management initiatives, six sigma initiatives, patient safety and teamwork. Private hospital staff perceives lean management initiatives, six sigma initiatives, patient safety and teamwork more favourably compared to public hospital staff. The present study findings also indicate that senior hospital staff (more than 10 years working experience) perceives patient safety and teamwork more favourably compared to other working experience groups. Research limitations/implications – Our research focused solely on the Malaysian health sector and thus the results might not be applicable to other countries. Originality/value – This research provides theoretical, methodological, and practical contributions for the lean six sigma approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries.
format Article
author Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
author_facet Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
author_sort Ahmed, Selim
title Measuring Lean Six Sigma and quality performance for healthcare organizations
title_short Measuring Lean Six Sigma and quality performance for healthcare organizations
title_full Measuring Lean Six Sigma and quality performance for healthcare organizations
title_fullStr Measuring Lean Six Sigma and quality performance for healthcare organizations
title_full_unstemmed Measuring Lean Six Sigma and quality performance for healthcare organizations
title_sort measuring lean six sigma and quality performance for healthcare organizations
publisher Emerald Publishing Limited
publishDate 2018
url http://irep.iium.edu.my/66828/7/66828%20Measuring%20Lean%20Six%20Sigma.pdf
http://irep.iium.edu.my/66828/8/66828%20Measuring%20Lean%20Six%20Sigma%20SCOPUS.pdf
http://irep.iium.edu.my/66828/19/66828_Measuring%20Lean%20Six%20Sigma%20and%20quality%20performance%20for%20healthcare%20organizations_WOS.pdf
http://irep.iium.edu.my/66828/
https://www.emeraldinsight.com/doi/abs/10.1108/IJQSS-09-2017-0076
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