Total Quality Management for Islamic financial institutions
The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Qua...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
International Council of Islamic Financial Educators
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf http://irep.iium.edu.my/69498/ |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English |