Information-based interactive services and support system
The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English English English |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf http://irep.iium.edu.my/70144/ https://ieeexplore.ieee.org/document/8313025 |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English English English |