Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

• Main Authors: Rahman, Mahbubar, Islam, Rafikul, Wan Husain, Wan Rohaida, Ahmad, Khaliq
• Format: Article
• Language: English; English; English
• Published: Emerald 2019
• Subjects: HF5001 Business. Business Administration
• Online Access: http://irep.iium.edu.my/73256/7/73256%20Developing%20a%20hierarchical%20model.pdf; http://irep.iium.edu.my/73256/8/73256%20Developing%20a%20hierarchical%20model%20SCOPUS.pdf; http://irep.iium.edu.my/73256/9/73256%20Developing%20a%20hierarchical%20model%20WOS.pdf; http://irep.iium.edu.my/73256/; https://www.emerald.com/insight/publication/issn/0959-6119/vol/31/iss/4
• Institution: Universiti Islam Antarabangsa Malaysia

Purpose –This study develops a hierarchical model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of a number of quality dimensions for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach – The study adopted a sequential mix m...