An analysis of customer satisfaction on employee professionalism: a comparison between Islamic and conventional banks in Malaysia
Purpose – This paper aims to make a comparative analysis about the level of customer satisfaction on employee professionalism between Islamic and conventional banks in Malaysia. It also explores the important factors that attract customers to banks and identifies the strategies to improve customer...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
| Published: |
Emerald Group Publishing Ltd.
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/83078/1/83078_An%20analysis%20of%20customer%20satisfaction%20on%20employee%20professionalism.pdf http://irep.iium.edu.my/83078/2/83078_An%20analysis%20of%20customer%20satisfaction%20on%20employee%20professionalism_scopus.pdf http://irep.iium.edu.my/83078/ https://www.emeraldgrouppublishing.com/journal/jima https://doi.org/10.1108/JIMA-03-2020-0063 |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English English |