Travellers and multimodal public transport prayer facilities: the case study of KLIA and TBS

• Main Authors: A Kadir, Nur Athifah, Mohamad, Muhammad Rijal, Olabayonle, Oladeju Aliu, Mohd Zahari, Mohammad Zarif, Bachok, Syahriah
• Format: Article
• Language: English
• Published: Solid State Technology. 2020
• Subjects: TF501 Railway operation and management
• Online Access: http://irep.iium.edu.my/85510/7/85510_Travellers%20and%20multimodal%20public%20transport%20prayer%20facilities.pdf; http://irep.iium.edu.my/85510/; http://solidstatetechnology.us/index.php/JSST/
• Institution: Universiti Islam Antarabangsa Malaysia

Public transport interchanges are important for the multimodal travellers in getting the access to the multiple types of transportation. The supporting amenities are required in offering the better services to the users. Prayer facilities is one of the most amenities to be prepared as Malaysia is multi religion country and Islam as the national religion. Thus, this study attempts at explaining how perception, in the form of satisfaction levels, is expressed by a combination of socio-demographic and trip characteristics. The paper also aims at prescribing the improvements of worship facilities provided at public transport interchanges of Kuala Lumpur International Airport (KLIA) and Terminal Bersepadu Selatan (TBS). This study adopted intercept off-board questionnaire survey method. The respondents were approached based on convenient sampling due to logistic issues and minimal disturbance to passengers' comfort level being conditioned by the buildings management's approval. From the survey, the multimodal users were short distance and local (Klang Valley) travellers whose travel time transgressed beyond a single prayer time window and for commuting purpose. Generally, passengers intercepted were satisfied with the four components namely Design, Cleanliness, Distance and Latent qualities of prayer facilities. Gender, income and employment types were socio-demographic characteristics influencing the users' perception. Traveller types, trip frequency, access egress mode and trip purpose also important roles in perceiving the qualities of worship amenities provided by the public transport interchange building managers. This paper has explained the relationships between the satisfaction of the facility provided at public transport interchange in both KLIA and the TBS. Building managers must differentiate the needs of travellers by type, by mode of access/egress, by trip frequency and purposes. The issues of quality and equality must be addressed by focusing on the items significantly correlated to the perception including PWD sensitive and universally designed buildings