Factors influencing student satisfaction towards distance learning Apps during the Coronavirus (Covid-19) pandemic in Malaysia

• Main Authors: Karim, Md Wasiul, Haque, Ahasanul, Ulfy, Mohammad Arije, Hossin, Md Suliman
• Format: Article
• Language: English
• Published: Human Resource Management Academic Research Society 2021
• Subjects: H62 Study and teaching. Research; HF5001 Business. Business Administration
• Online Access: http://irep.iium.edu.my/94918/1/94918_Factors%20influencing%20student%20satisfaction%20towards%20distance%20learning%20Apps.pdf; http://irep.iium.edu.my/94918/; https://hrmars.com/papers_submitted/9546/factors-influencing-student-satisfaction-towards-distance-learning-apps-during-the-coronavirus-covid-19-pandemic-in-malaysia.pdf; http://dx.doi.org/10.6007/IJARPED/v10-i2/9546
• Institution: Universiti Islam Antarabangsa Malaysia

The latest coronavirus epidemic has witnessed a catastrophic fall in traditional education system and a significant change to app-based learning to maintain learning continuity. The conventional face-to-face teaching approach has been drastically altered with the addition of a new dimension in which student satisfaction is paramount. This current research paradigm is based on the TAM model. Students residing in Klang Valley, Malaysia, obtained a total of 483 data. By deploying SPSS and AMOS version 24.0, the study found self-efficacy as one of the deciding factors of student satisfaction; there is a strong correlation between self-efficacy and satisfaction. Furthermore, perceived usefulness and perceived ease of use are also influenced by self-efficacy. In contrast, perceived ease of use does not affect perceived usefulness, and perceived usefulness does not affect satisfaction. Finally, to increase the level of distance learning during COVID-19 outbreak, recommendations are made to enhance the virtual learning environment.