Healthcare workers’ satisfaction on sbar tool for handover in a private hospital
Nursing handover is indispensable and functions as information exchange, care continuity, and fundamental to safe and quality patient care. Healthcare workers conduct shift handover in a background of chaotic, frequent interruptions, within limited timeframe. Healthcare workers’ satisfaction on s...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/1170/1/library-document-1170.pdf http://library.oum.edu.my/repository/1170/ |
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| Institution: | Open University Malaysia |
| Summary: | Nursing handover is indispensable and functions as information exchange, care
continuity, and fundamental to safe and quality patient care. Healthcare workers
conduct shift handover in a background of chaotic, frequent interruptions, within
limited timeframe. Healthcare workers’ satisfaction on shift handover directly and
indirectly affects the patient’s safety and standards of care. Aims: To explore
satisfaction on the SBAR tool for handover among healthcare workers in a private
hospital. Design: A descriptive cross-sectional study. Setting: A private, multispecialty
hospital (84-bed capacity). Population and Sample: Purposive sample
(n = 89) of nurses and PCAs working in all the departments participated with voluntary
participation and anonymity ensured, at 72% response rate. Data Collection:
Anonymous self-administered questionnaire (Handover Evaluation Scale) with
14-item of 7-point Likert-type scale were returned within a one-week timeframe. Data
Analysis: Descriptive statistics on demographics with frequency, percentage, mean and
standard deviations. Statistical (inferential) analyses were run on HES responses and
correlation with demographic variables. Narrative comments to open-ended questions
were analysed qualitatively by summarising key themes. Results: Healthcare workers
are found to be satisfied with SBAR for handover, with total score of 71.64 (SD = 8.81)
in the range of 14-98. Associations are discovered between certain demographics and
respondents’ satisfaction. Key strengths and limitations of SBAR, and suggestions for
improvements are collected and all the above discussed pertaining to implications.
Conclusion: Healthcare workers are satisfied with the use of SBAR for handover. There
are associations between demographics with SBAR satisfaction. Key strengths,
limitations, and suggestions for improvement in relation to SBAR are discussed. (Abstract by authors) |
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