Service Recovery Satisfaction in Open and Distance Learning (ODL) in Malaysia: Antecedents and Outcomes
Researchers and practitioners often pay less attention to service recovery research compared to service quality or customer satisfaction, particularly in the context of Open and Distance Learning. Moreover, the antecedents and outcomes of service recovery satisfaction are frequently given less em...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
ASEAN Journal of Open and Distance Learning
2018
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/1373/1/library-document-1373.pdf http://library.oum.edu.my/repository/1373/ |
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| Institution: | Open University Malaysia |